This Refund Policy ("Policy") governs the terms under which SocialAIly ("Company," "we," "our," or "us") provides refunds, cancellations, and related services to users ("you" or "your"). By using our platform, you agree to comply with the terms outlined in this Policy. This Policy is in accordance with the applicable laws of Pittsylvania County, Virginia, United States, and is designed to protect both the Company and its users. SocialAIly is a proud part of the CrownThrive Ecosystem, committed to delivering exceptional value and service.

1. Free Trial and Refund Exemptions

SocialAIly provides a 30-day free trial for all new users. This trial allows users to evaluate the platform and its features at no cost. As such, no refunds will be issued for any subscriptions initiated after the free trial period. This exemption applies to all subscription tiers and payment methods.

2. Non-Refundable Services

• Payments made for deposits into user wallets are non-refundable.
• Processing fees associated with withdrawals or payouts are non-refundable.
• Subscription payments for active plans are final and non-refundable once processed.

3. Withdrawal and Payout Policies

Withdrawals are processed exclusively through PayPal, subject to a 5% processing fee. Withdrawal requests are reviewed and processed within 72 business hours, excluding weekends and holidays. The minimum withdrawal amount is $100, and the maximum per request is $1,000. Refunds are not applicable for withdrawals due to the finality of processing fees and administrative costs.

4. Subscription Cancellations

You may cancel your subscription at any time through your account settings. However, no refunds will be issued for the remaining time in the billing cycle. Access to paid features will remain active until the end of the current subscription term.

5. Refund Eligibility

Refunds are issued only under the following circumstances:

• Duplicate payments resulting from a technical error.
• Prolonged platform downtime exceeding 72 continuous hours due to technical issues attributable to the Company.

Refund requests must be submitted within 14 days of the payment date and include proof of payment and a detailed explanation of the issue. All requests are subject to review and approval by our support team.

6. Dispute Resolution and Chargebacks

In the event of a payment dispute, we encourage you to contact us directly at contact@socialaily.com. Chargebacks initiated without prior communication may result in account suspension or permanent termination. We reserve the right to contest chargebacks and provide supporting documentation to payment processors.

7. Legal Compliance

This Policy complies with all applicable laws and regulations in Pittsylvania County, Virginia. Users outside of this jurisdiction are responsible for ensuring that their use of our platform complies with local laws.

8. Amendments to This Policy

SocialAIly reserves the right to modify or update this Policy at any time to reflect changes in our services, legal obligations, or operational practices. Any significant changes will be communicated to users via email or notifications on the platform. For more information about our commitment to innovation and growth, visit the CrownThrive Ecosystem.

Contact Information

If you have any questions or concerns about this Policy, please contact us at contact@socialaily.com.

Effective Date: January 8, 2025